Shipping policy

Shipping Policy

Shipping Time

We process all orders within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Estimated delivery times:

  • United States: 5–10 Business Days
  • Canada: 7–12 Business Days
  • United Kingdom: 7–12 Business Days
  • Australia & New Zealand: 8–15 Business Days
  • Europe: 7–15 Business Days
  • Other International Locations: 10–20 Business Days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Cost

Shipping fees are calculated at checkout based on your destination and shipping method.

Free Shipping is available on qualifying orders. Any applicable free shipping promotions will be displayed during checkout.

Order Processing

Orders are processed Monday through Friday.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons or promotional events, processing may take slightly longer.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order before it ships.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us at:

Email: 

soupy.czar-0e@icloud.com

We will work with the shipping carrier to help locate your package as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping package

We will arrange a replacement or provide another appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: 

soupy.czar-0e@icloud.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)